WorldHost Retail Customer Service Training – Belfast 20th & 27th March 2015

WorldHost Retail Customer Service Training – Belfast

Dates: Friday 20th & Friday 27th March 2015

Location: Belfast

Cost: £20* per delegate

Day one: Principles of Customer Service – Retail 

Day two: Sales Powered by Service – Retail and Visual Merchandising and Product Display 

 

Licensed WorldHost Trainer: Christine Watson MCIM Chartered Marketer

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To book email: info@watsonsmarketing.com or  Phone: Watson & Co. Chartered Marketing on 028 9066 1139

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Delegates receive:

  1. Principles of Customer Service course and Sales Powered by Service and Visual Merchandising and Product Display Workshops within a two-day programme
  2. All programme training materials, WorldHost Certificates and pin badges
  3. A level two vocationally relevant qualification on completion of the programme
  4. Detailed knowledge of the retail product in Northern Ireland and within Belfast

*The Department for Employment and Learning fund the programme for private sector organisations in Northern Ireland within the tourism, hospitality, travel or passenger transport sectors employing fewer than 250 employees. Watson & Co. Chartered Marketing will apply for this on your behalf.

About WorldHost
Over one million customer-facing staff globally have been trained on WorldHost customer service programmes. WorldHost was first developed in Canada to train 40,000 volunteers and front-line tourism staff for the Vancouver Winter Olympics in 2010. The programme has since been successfully launched in the UK by People 1st, supported by VisitEngland, and was used to train 200,000 customer-facing staff at the 2012 Olympic and Paralympic Games and other world-class events, including the 2014 Ryder Cup, the Commonwealth Games, and the 2015 Rugby World Cup. The WorldHost programme is modern and energetic offering a comprehensive training toolkit and topical DVD and CD case study scenarios. It can be used across a wide variety of industries where the quality of customer service is key to the success of business.

 

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