WorldHost Principles of Customer Service Training – 18th June 2015

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Date: Thursday 18th June 2015

Location: Crescent Townhouse, Belfast

Cost: £85 per person

Optional extra – City and Guilds Level 2 Extended Award in Principles of Customer Service £35 per person

Licensed WorldHost Trainer: Christine Watson MCIM Chartered Marketer

Course Content:

  • Welcoming people skills
  • What forms a first impression?
  • Why should I handle customer concerns?
  • The communications process
  • Effective listening
  • Visitor needs
  • The Value of Tourism
  • Personalised key commitments
  • Topics to avoid

 

To book email: info@watsonsmarketing.com or telephone Watson & Co. Chartered Marketing on

Tel: +44 (0) 7900 881146 or 028 9066 1139

Click to download: WORLDHOST BOOKING FORM