WorldHost Principles of Customer Service Training

 

WorldHost Principles of Customer Service Training provides participants with invaluable skills and techniques that form the fundamentals of service professionalism.

The WorldHost Principles of Customer Service programme is modern and energetic offering a comprehensive training toolkit and topical case study scenarios which can be used across a wide variety of industries where the quality of customer service is key to the success of business.

 

Course Content:

  • Welcoming people skills
  • What forms a first impression?
  • Why should I handle customer concerns?
  • The communications process
  • Effective listening
  • Customer needs
  • Empathetic Listening
  • The Art of Service Recovery
  • Personalised key commitments
  • Topics to avoid

 

Business Benefits:

  • Delivered to over one million service professionals worldwide WorldHost has a proven track record in successfully preparing frontline staff to offer the highest levels of customer service
  • The programme is an essential tool for businesses seeking to protect their bottom line and improve their customer retention rates
  • It is one of the most effective customer-service training courses available for front-line staff
  • WorldHost provides a quality-assured level of service recognition
  • It is flexible in delivery and it can be customised for your organisation and industry
  • It is dynamic and supported by excellent resources and practical guidelines
  • It is provided by a quality assured network of professional trainers

 

 

Investment:

£155 per person (open access course) – Find upcoming course dates at watsonsmarketing.com/events

£2,325* per in-house / in-company course – Full Day

£2,595* per in-house / in-company course – Two Half Day Deliveries

*includes ebook, digital certificates for each delegate meeting the required standard and trainer fee only

Third party costs such as training room hire, catering, travel expenses and trainer time investment in customisation can be provided by Watson & Co. Chartered Marketing on request, if required.

 

Licensed WorldHost Trainer:

Chartered Marketer Christine Watson DipM MCIM is a People 1st accredited Customer Service and Digital Marketing Trainer and has a background in mystery shopping and business improvement spanning the past 26 years. She has successfully trained over 1,000 service professionals using the globally renowned WorldHost Customer Service Training Programme.

Click here to read testimonials from past clients

 

Open training course dates are detailed at: https://www.watsonsmarketing.com/events/

To find out more contact Watson & Co. Chartered Marketing today by telephone: 07900 881146 or register your interest via our contact us form

 

 

 

To Book:

Contact Us today to discuss your individual requirements and our Licensed Trainer availability