WorldHost Customers with Disabilities Training – 20 August 2015

Date:  Thursday 20 August 2015

Location: Belfast

Cost: £60 per delegate

Licensed WorldHost Trainer: Siofra O’Reilly

CWD

The WorldHost Customers with Disabilities programme aims to increase awareness and sensitivity towards customers with disabilities.
By having this knowledge, service providers can make people with disabilities feel more comfortable and welcome. Our disabled visitors represent a growing market and they are loyal when they find businesses that take the time to meet their needs.

Course Format

This is a half day participative introductory workshop. Participants will also be given the opportunity to achieve a level 2 Award by successfully completing a multiple choice assessment at the end of the workshop.

Course Content

  • Purpose of the programme.
  • Language of disabilities – Tips for Improving Communication with disabled customers.
  • Things to consider – Preconceptions and misconceptions – debunking the myths.
  • Common disabilities that customers may have and appropriate ways to offer assistance.
  • Important tips for service providers.
  • The value of tourism and why disabled customers are such an important market.
  • Identifying local tourism businesses that are accessible to disabled customers.

For more information visit: https://www.watsonsmarketing.com/worldhost-customers-with-disabilities/ 

To book email: info@watsonsmarketing.com or telephone Watson & Co. Chartered Marketing on

Tel: +44 (0) 7900 881146 or 028 9066 1139

 

Invoices can be provided and payment can be made via bank transfer, cheque, cash or you can pay via paypal below (please note that there is an additional 10% service charge for paypal transactions)

 

To Book:

Download our WorldHost booking form, fill out and and return to us by email: info@watsonsmarketing.com.

Booking form

 

 

 

 

 

 

 

You can also download the pass criteria for the course below:

Pass Criteria