WorldHost Customer Service Training Course in Castlereagh, Belfast, 4th and 6th September 2013
Dates: Wednesday 4th and Friday 6th September
Location:
(Day one) Hillmount, 56 Upper Braniel Road, Belfast, BT5 7TX (Free parking provided)
(Day two) Ivanhoe Hotel, Carryduff, Castlereagh, Belfast (Free parking provided)
Day one: Principles of Customer Service Workshop
Day two: Ambassador Workshop: Welcoming Visitors to their Destination: includes a bus tour, trip to Streamvale farm, a guided tour of Stormont and interactive activities at Battlefield and Clip n Climb at Dundonald Ice Bowl.
Licensed WorldHost Trainer: Christine Watson MCIM Chartered Marketer
To book email: cwatson@watsonsmarketing.com or telephone Watson & Co. Chartered Marketing on
Tel: +44 (0) 7900 881146.
Alternatively, click on the button below to reserve your place – a deposit of £20 per person confirms each WorldHost course booking.
Delegates receive:
- Principles of Customer Service course and the Ambassador Workshop within a two-day programme
- All programme training materials, WorldHost Certificates and pin badges
- A Level Two Vocationally Relevant Qualification on completion of the programme
- Detailed knowledge of the tourism product in Northern Ireland and within your specific tourism destination, including a familiarisation visit (either a walking or bus tour depending on the region)
- All refreshments will be provided over the two days.
Course Cost: Only £20* per delegate
*DEL funding of £170 per delegate available for private sector organisations in Northern Ireland within the tourism, hospitality, travel or passenger transport sectors employing fewer than 250 employees.
Private sector organisations in Northern Ireland within the tourism, hospitality, travel or passenger transport sectors employing fewer than 250 employees may be eligible for financial assistance through the Department for Employment and Learning funded package for WorldHost customer service training.
Over one million customer-facing staff globally have been trained on WorldHost customer service programmes. WorldHost was first developed in Canada to train 40,000 volunteers and front-line tourism staff for the Vancouver Winter Olympics in 2010. The programme has since been successfully launched in the UK by People 1st, supported by VisitEngland, and was used to train 200,000 customer-facing staff at the 2012 Olympic and Paralympic Games and other world-class events, including the 2014 Ryder Cup, the Commonwealth Games, and the 2015 Rugby World Cup. The WorldHost programme is modern and energetic offering a comprehensive training toolkit and topical DVD and CD case study scenarios. It can be used across a wide variety of industries where the quality of customer service is key to the success of business.
Watson & Co. Chartered Marketing | Tel: +44 (0) 7900 881146
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