WorldHost Customer Service Training – Belfast – 18th & 20th November 2014

WorldHost Customer Service Training – Belfast

Dates: Tuesday 18th November & Thursday 20th November 2014

Location:

Day One Location: Crescent Townhouse

Day Two Venue: City Business Hub

Cost: £20* per delegate

Day one: Principles of Customer Service Workshop

Day two: Ambassador workshop: Welcoming visitors to their destination: a tour of Belfast city centre including City Hall, Cathedral Quarter, Waterfront & the Big Fish.

Licensed WorldHost Trainer: Christine Watson MCIM Chartered Marketer

Hillmount WorldHost Training Event

 

To book email: info@watsonsmarketing.com or telephone Watson & Co. Chartered Marketing on

Tel: +44 (0) 7900 881146 or 028 9066 1139

Click to download: WORLDHOST BOOKING FORM

Alternatively, click on the button below to reserve your place – a deposit of £20 per person confirms each WorldHost course booking.

WorldHost recognition for excellent customer service certificate

Delegates receive:

  1. Principles of Customer Service course and the Ambassador Workshop within a two-day programme
  2. All programme training materials, WorldHost Certificates and pin badges
  3. A level two vocationally relevant qualification on completion of the programme
  4. Detailed knowledge of the tourism product in Northern Ireland and within Belfast

*The Department for Employment and Learning fund the programme for private sector organisations in Northern Ireland within the tourism, hospitality, travel or passenger transport sectors employing fewer than 250 employees. Watson & Co. Chartered Marketing will apply for this on your behalf.

About WorldHost
Over one million customer-facing staff globally have been trained on WorldHost customer service programmes. WorldHost was first developed in Canada to train 40,000 volunteers and front-line tourism staff for the Vancouver Winter Olympics in 2010. The programme has since been successfully launched in the UK by People 1st, supported by VisitEngland, and was used to train 200,000 customer-facing staff at the 2012 Olympic and Paralympic Games and other world-class events, including the 2014 Ryder Cup, the Commonwealth Games, and the 2015 Rugby World Cup. The WorldHost programme is modern and energetic offering a comprehensive training toolkit and topical DVD and CD case study scenarios. It can be used across a wide variety of industries where the quality of customer service is key to the success of business.

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Watson & Co. Chartered Marketing | Tel: +44 (0) 28 9066 1139