WIBNI Principles of Customer Service Masterclass
Date: Tuesday 20th January 2015
Location: Crash Services, Newry
Time: 9.30am – 12.30pm
Cost: Free for WIBNI members / £10 + VAT for Non-Members
Christine Watson will be delivering the Principles of Customer Service Masterclass.
Customer service excellence is vital for any business, not only to gain a competitive advantage over other businesses, but to survive.
During the Masterclass Christine will focus on:
– The Principles of Customer Service
– Focusing on the key factor to any successful business – the Customer
– The role of an organisation in relation to customer service
– Internal and External Customers
– Identifying and Responding to different Customer Needs and Expectations
– The importance of Customer Service
– The impact of dissatisfied customers
To book visit: http://www.womeninbusinessni.com/events/wibni-events/non-member/regional-events/principles-of-customer-services-masterclass.aspx
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