This session will encompass many elements of customer service and will focus on the following:- • The changing face of customer care • Social customer service and what to expect • Rights and wrongs of social customer service • Harnessing the power of social customer service for your brand • Practical marketing steps for delivering an effective social customer and online review service strategy for your brand • The online...

WorldHost Principles of Customer Service Training Course – Belfast               Watson & Co. Chartered Marketing has successfully trained over 1,000 WorldHost delegates to date and we are very proud of our contribution to excellence in customer service locally in Northern Ireland. Back by popular demand we will be running an open WorldHost Principles of Customer Service course in Belfast on 15...

WorldHost Principles of Customer Service Training Course – Belfast               Watson & Co. Chartered Marketing has successfully trained over 1,000 WorldHost delegates to date and we are very proud of our contribution to excellence in customer service locally in Northern Ireland. By popular demand we will be running an open WorldHost Principles of Customer Service course in Belfast on 19...

WorldHost Principles of Customer Service Training Course – Belfast               Watson & Co. Chartered Marketing has successfully trained over 1,000 WorldHost delegates to date and we are very proud of our contribution to excellence in customer service locally in Northern Ireland. Back by popular demand we will be running an open WorldHost Principles of Customer Service course in Belfast on 15 February...

  Mid and East Antrim Borough Council in association with Tourism NI, are offering an opportunity for frontline staff in the local tourism industry to take part in an accredited and recognised training course. The WorldHost Food Ambassador programme, tailored for the food and drink sector, will take place on 21 February 2017, from 9.30am to 3pm, in the Ballygally Castle Hotel. The programme gives participants the skills to deliver a warm...

              Watson & Co. Chartered Marketing has successfully trained over 1,000 WorldHost delegates to date and we are very proud of our contribution to excellence in customer service locally in Northern Ireland. To service small businesses in the County Fermanaghand Omagh district area we will be running an open WorldHost Principles of Customer Service course at Belle Isle Castle, Enniskillen, County...

Disabled customers are a huge market in the UK – worth an estimated £80 billion per year. If you want to make sure your staff have the skills to cater for their needs, our WorldHost Customers with Disabilities programme can help. In this interactive programme, your staff will gain the knowledge and confidence to cater for disabled customers’ needs sensitively and effectively. We will debunk some of the myths around disabilities, and...

Our WorldHost Service Across Cultures programme will increase your staff awareness of other cultures and give them practical skills and advice to help them communicate effectively with visitors or clients from other cultures. Making sure that your customers feel comfortable is a crucial part of the customer service process. But if there’s a language barrier or cultural differences, it can be an awkward experience for staff and customers...

WorldHost Principles of Customer Service Training Course – Belfast               Watson & Co. Chartered Marketing has successfully trained over 1,000 WorldHost delegates to date and we are very proud of our contribution to excellence in customer service locally in Northern Ireland. Back by popular demand we will be running an open WorldHost Principles of Customer Service course in Belfast on 16 January...

WorldHost Principles of Customer Service Training Course – Johnshaven, Aberdeenshire, Scotland               Watson & Co. Chartered Marketing has successfully trained over 1,000 WorldHost delegates to date and we are very proud of our contribution to excellence in customer service in the UK. To assist rural Aberdeenshire to achieve WorldHost Destination accreditation for commitment to customer service we...

WorldHost Principles of Customer Service Training Course – Belfast              Watson & Co. Chartered Marketing has successfully trained over 1,000 WorldHost delegates to date and we are very proud of our contribution to excellence in customer service locally in Northern Ireland. Back by popular demand we will be running an open WorldHost Principles of Customer Service course in Belfast on 9 November...

WorldHost Sales Powered by Service Training Course               Participants in this half-day training programme will learn the skills needed to be effective salespeople, who not only listen to customers’ needs but maximise on them. No matter what part of the service industry you represent, helping your staff understand the role they play in selling your products and services is vital. This training course...

WorldHost Principles of Customer Service Training Watson & Co. has successfully trained over 1000 WorldHost delegates to date and we are very proud of our contribution to excellence in customer service locally in Northern Ireland. Back by popular demand we will be running an open WorldHost Principles of Customer Service course in Banbridge, County Down on 20 April 2016. The WorldHost Principles of Customer Service Training programme helps...

WorldHost Principles of Customer Service Training Watson & Co. has successfully trained over 1000 WorldHost delegates to date and we are very proud of our contribution to excellence in customer service locally in Northern Ireland. Back by popular demand we will be running an open WorldHost Principles of Customer Service course in Belfast on 2 March. The WorldHost Principles of Customer Service Training programme helps you and your staff...

WorldHost Principles of Customer Service Training Course – Belfast               Watson & Co. Chartered Marketing has successfully trained over 1,000 WorldHost delegates to date and we are very proud of our contribution to excellence in customer service locally in Northern Ireland. Back by popular demand we will be running an open WorldHost Principles of Customer Service course in Belfast on 8 December...

  So far Watson & Co. has trained over 1000 WorldHost delegates and we are very proud of our contribution to excellence in customer service here in Northern Ireland. We are hoping to continue this commitment with a WorldHost Principles of Customer Service course on 18 November in Belfast.  The WorldHost Principles of Customer Service Training helps you and your staff improve the customer service within your business. The programme...

  At Watson & Co. Chartered Marketing we know time is money so we are condensing our Digital Business Skills training into a two day digital boot camp. On the 28 & 29 October you can get to grips with the online, social media and digital marketing for your business with this intensive training session. The Digital Business Skills programme, developed in partnership with the People 1st, National Skills Academy for Retail and...

Participants in this half-day programme will learn the skills needed to be effective salespeople, who not only listen to customers’ needs but maximise on them. No matter what part of the service industry you represent, helping your staff understand the role they play in selling your products and services is vital. This programme will help them understand how they can influence customers’ purchasing decisions and the benefits of selling...

The WorldHost Customers with Disabilities programme aims to increase awareness and sensitivity towards customers with disabilities. By having this knowledge, service providers can make people with disabilities feel more comfortable and welcome. Our disabled visitors represent a growing market and they are loyal when they find businesses that take the time to meet their needs. Course Format This is a half day participative introductory...

At Watson & Co. Chartered Marketing we know time is money and getting started with digital marketing may not be top of mind for your business. Our Digital Business Skills training is an intensive workshop split into three half day training sessions. On the 1, 8, 15 December you can get to grips with the online, social media and digital marketing for your business without sacrificing too much of your time. The Digital Business Skills...

Keep September 18 free for a delicious coffee morning in aid of Macmillan Cancer Support. Have a cake

  Come and join us at Bloom@BT9 on Friday 4 September from 9am – 5pm and collect your WorldHost Certificates. This is a great opportunity for networking and a catch up!     Where Bloom@BT9 Shared Workspace 239 Lisburn Road, Antrim, Belfast BT9 7EN When 4 September, 2015 9am – 5pm If you wish to attend this event please let us know by: Email: info@watsonsmarketing.com Tel: 028 9066...

  Come and join us at Bloom@BT9 on Friday 11 September from 9am – 5pm and collect your WorldHost Certificates. This is a great opportunity for networking and a catch up!     Where Bloom@BT9 Shared Workspace 239 Lisburn Road, Antrim, Belfast BT9 7EN When 11 September, 2015 9am – 5pm If you wish to attend this event please let us know by: Email: info@watsonsmarketing.com Tel: 028 9066...

Date: Tuesday 15th September 2015 Location: Belfast Cost: £85 per person Optional extra – City and Guilds Level 2 Extended Award in Principles of Customer Service £35 per person Licensed WorldHost Trainer: Christine Watson MCIM Chartered Marketer Course Content: Welcoming people skills What forms a first impression? Why should I handle customer concerns? The communications process Effective listening Visitor needs The Value of...

Calling all our WorldHost clients! Watson & Co. Chartered Marketing request the pleasure of your company at The Long Gallery, Parliament Buildings, Stormont, to celebrate and recognise your WorldHost achievements     Where The Long Gallery, Parliament Buildings, Stormont When 17 September, 2015 2pm – 4pm If you wish to attend this event please let us know by: Email: info@watsonsmarketing.com Tel: 028 9066...