Local Nature Conservation charity, RSPB Northern Ireland has achieved commendation for its commitment to customer service professionalism by the Department for Employment and Learning. Two of the ten newly accredited WorldHost Ambassadors for Northern Ireland within RSPB NI, Maeve Rafferty and Judith Carville were presented with their official WorldHost certifications and vocationally recognised qualifications in Principles of Customer...

Funeral Services Northern Ireland 2nd annual poetry competition returns to find the most inspiring new poetry from across Northern Ireland. The theme of National Poetry Day 2013 is water, so we are looking for poems on the subject of “Reflection”. Be that reflecting on a life, reflecting on the world or actual physical reflections, we look forward to reading your poetic interpretations. Winning poems will be published online and in a book...

Dates: Monday 21st  and Wednesday 23rd October 2013 Location: To be confirmed. Day one: Principles of Customer Service Workshop Day two: Ambassador Workshop: Welcoming Visitors to their Destination: includes a bus tour, trip to Streamvale farm, a guided tour of Stormont and interactive activities at Battlefield and Clip n Climb at Dundonald Ice Bowl. Licensed WorldHost Trainer: Christine Watson MCIM Chartered Marketer   To book...

Dates: 16th and 18th October Location: (Day One) Venue to be confirmed. (Day Two) Venue to be confirmed. Day one: Principles of Customer Service Workshop Day two: Ambassador workshop: Welcoming visitors to their destination  Licensed WorldHost Trainer: Christine Watson MCIM Chartered Marketer   To book email: cwatson@watsonsmarketing.com or telephone Watson & Co. Chartered Marketing on Tel: +44 (0) 7900 881146. You can...

Dates: 20th and 23rd August 2013 Location: (Day One) Venue to be confirmed. (Day Two) Aboard the Maid of Antrim on the Lough. Day one: Principles of Customer Service Workshop Day two: Ambassador workshop: Welcoming visitors to their destination sailing across the Lough including a tour of both Rams and Coney Island, a trip to the Lough Neagh Discovery Centre and a Jumping Clay workshop. Licensed WorldHost Trainer: Christine Watson MCIM...