Dates: Thursday 26th March 2015 Location: Belfast Cost: £20* per delegate Licensed WorldHost Trainer: Siofra O’Reilly   The WorldHost Customers with Disabilities programme aims to increase awareness and sensitivity towards customers with disabilities. By having this knowledge, service providers can make people with disabilities feel more comfortable and welcome. Our disabled visitors represent a growing market and they are loyal...

WorldHost Retail Customer Service Training – Belfast Dates: Friday 20th & Friday 27th March 2015 Location: Belfast Cost: £20* per delegate Day one: Principles of Customer Service – Retail  Day two: Sales Powered by Service – Retail and Visual Merchandising and Product Display    Licensed WorldHost Trainer: Christine Watson MCIM Chartered Marketer   To book email: info@watsonsmarketing.com or  Phone: Watson...

7 local accommodation providers have taken steps this week to enhance their customer service delivery in advance of the 2015 peak tourist season which will bring visitors from all over the world to Newcastle and its surrounding areas when the 2015 Irish Open comes to the Mournes this May Meelmore Lodge, White Gate Lodge, Chances Mourne View, Mourne Heights, Kribben Cottage, Hollybush house, Chestnutt Holiday Parks and Kilkeel Development...

Date: Tuesday 20th January 2015 Location: Crash Services, Newry Time: 9.30am – 12.30pm Cost: Free for WIBNI members / £10 + VAT for Non-Members   Christine Watson will be delivering the Principles of Customer Service Masterclass. Customer service excellence is vital for any business, not only to gain a competitive advantage over other businesses, but to survive. During the Masterclass Christine will focus on: –   The Principles...

  Local business representatives were recently welcomed to the Civic Building, Banbridge in recognition of their achievements in completing the WorldHost Customer Service training programme. Speaking at the event, Chairman of Banbridge District Council Cllr Hamilton said, “Customer service is undoubtedly one of the essential elements of any successful business, be that in the Retail, Hospitality or Tourism sectors, and it is the...