Chartered Marketer and Licensed Customer Service and Digital Marketing Trainer Christine Watson at Watson & Co. Chartered Marketing takes a look for Business First at the changing customer service demands of meeting and conference venues by a key target customer segment – event planners. July 2015 witnessed the opening of the world’s first hotel serviced by robots. Could Northern Ireland event attendees expect a greeting at a venue...

  Chartered Marketer and Licensed Customer Service and Digital Marketing Trainer Christine Watson at Watson & Co. Chartered Marketing takes a look at the intensifying pressures facing local businesses as a result of increasing customer demands of brands online and shares some tips on effective digital customer service management. A quick Google Trends search of the key words ‘customer service’ along with just one of the many online...

European Union Trainee Julia, from Germany, shares her professional development experience with Watson & Co. Chartered Marketing and Northern Ireland tourism journey including reader tips from her first visit to Belfast in September 2015: Starting my month in Belfast I was really excited. I looked forward doing a traineeship for one month at Watson & Co. Chartered Marketing. I registered myself for this program in Germany at...

Watson & Co. Chartered Marketing celebrates excellence in customer service with a WorldHost certificate presentation in the Long Gallery Stormont hosted by DEL Minister Dr Stephen Farry.   WorldHost Trainer Christine Watson, said: “It was an ambitious undertaking to personally train more than 1,000 delegates but I’m thrilled that my training has enabled so many employees and local businesses in the tourism, hospitality and retail...

  So far Watson & Co. has trained over 1000 WorldHost delegates and we are very proud of our contribution to excellence in customer service here in Northern Ireland. We are hoping to continue this commitment with a WorldHost Principles of Customer Service course on 18 November in Belfast.  The WorldHost Principles of Customer Service Training helps you and your staff improve the customer service within your business. The programme...