15 February 2013   MINISTERS RECOGNISE BUSINESSES IN QUEST FOR WORLD CLASS CUSTOMER SERVICE TRADING STANDARDS   Ministers Foster and Farry have recognised businesses on Lisburn Road and Belfast’s Queen’s Quarter who have united in a quest for worldclass customer service standards across their destination. Tourism Minister Arlene Foster said: “I welcome Lisburn Road and Queen’s Quarter engagement with the WorldHost programme...

WorldHost customer service trainer Christine Watson of Watson & Co. Chartered Marketing pictured alongside Blue Badge Tour Guide Barbara Cornett and the management and staff of Iveagh Movie Studios, Banbridge who successfully completed their WorldHost NVQ Level 2 training in Principles of Customer Service and Welcoming Tourists and Visitors to their Destination. Photographed enjoying the sculpture garden at the acclaimed F E McWilliam...

DEL funding is available  for NI organisations with less than 250 employees in the tourism, hospitality and transport sectors. Please contact us for more...

Becoming a WorldHost Recognised Business for Customer Service Excellence WorldHost is a leading campaign aimed at raising customer service standards in Northern Ireland Businesses committed to delivering superior customer service can now qualify to become a WorldHost™ Recognised Business for customer service excellence A business outlet / unit can gain WorldHost Recognition as soon as 50% of its front-line staff (including part-time and...

24th September (Principles of Customer Service) & 1st October (Ambassador – Welcoming visitors to their destination) Venue: Hillmount, Castlereagh, Belfast, BT5 7TX (Free parking on site) Cost: £190 per person. Reduced to just £20* per person for applicable organisations. *DEL funding available for NI organisations with less than 250 employees in the tourism, hospitality and transport sector. To book email:...