WorldHost Customer Service Training Course – Titanic Quarter – 19th and 28th of March

Dates:  Wednesday 19th and Friday 28th March

Location:

Day 1 – James street South Private Dining Room, James St Belfast BT2 8DN
Day 2 –

Cost – £20* per Delegate

Day 1 – Principals of Customer Service
Day 2 – Ambassador Workshop (Welcoming visitors to their destination, familiarisation tour, bespoke Jumping Clay workshop)

Trainer – Christine Watson MCIM Chartered Marketer.

Delegates receive:

1. Principles of Customer Service course and the Ambassador Workshop within a two-day programme
2. All programme training materials, WorldHost Certificates and pin badges
3. A Level Two Vocationally Relevant Qualification on completion of the programme
4. Detailed knowledge of the tourism product in Northern Ireland and within Belfast

*The Department for Employment and Learning fund the programme for for private sector organisations in Northern Ireland within the tourism, hospitality, travel or passenger transport sectors employing fewer than 250 employees. Watson & Co. Chartered Marketing will apply for this on your behalf.

About WorldHost
Over one million customer-facing staff globally have been trained on WorldHost customer service programmes. WorldHost was first developed in Canada to train 40,000 volunteers and front-line tourism staff for the Vancouver Winter Olympics in 2010. The programme has since been successfully launched in the UK by People 1st, supported by VisitEngland, and was used to train 200,000 customer-facing staff at the 2012 Olympic and Paralympic Games and other world-class events, including the 2014 Ryder Cup, the Commonwealth Games, and the 2015 Rugby World Cup. The WorldHost programme is modern and energetic offering a comprehensive training toolkit and topical DVD and CD case study scenarios. It can be used across a wide variety of industries where the quality of customer service is key to the success of business.

Watson & Co. Chartered Marketing | Tel: +44 (0) 7900 881146