WorldHost Customer Service Training – Antrim and Ram’s Island, Lough Neagh, 6th and 9th August 2013
6th August (POCS) and 9th August (AMB) – Antrim and Ram’s Island in association with Lough Neagh Partnership
Locations: Massereene Golf Club, 51 Lough Road, Antrim, BT41 4DQ, the Maid of Antrim, Ram’s Island and Coney Island
Includes bespoke boat tour of Lough Neagh stopping at Ram’s Island, Coney Island and the Lough Neagh Discovery Centre. Bring your sea legs and join us aboard the Maid of Antrim boat to discover the hidden gems of Lough Neagh. Enjoy the beautiful scenery, hear tales of Vikings, Monks and WW2, delight in a bespoke ‘food of Lough Neagh’ picnic and sculpt your own Jumping Clay craft model.
Licensed WorldHost Trainer: Christine Watson MCIM Chartered Marketer
To book email: cwatson@watsonsmarketing.com or
telephone Watson & Co. Chartered Marketing on Tel: +44 (0) 7900 881146.
Please click on the button below to reserve your place – a deposit of £20 per person confirms each WorldHost course booking.
Delegates receive:
1. Principles of Customer Service course and the Ambassador Workshop within a two-day programme
2. All programme training materials, WorldHost Certificates and pin badges
3. A Level Two Vocationally Relevant Qualification on completion of the programme
4. Detailed knowledge of the tourism product in Northern Ireland and within your specific tourism destination, including a familiarisation visit (either a walking or bus tour depending on the region)
Course Cost: Only £20* per delegate
*DEL funding of £170 per delegate available for private sector organisations in Northern Ireland within the tourism, hospitality, travel or passenger transport sectors employing fewer than 250 employees.
Course Content: Principles of Customer Service
Welcoming people skills
What forms a first impression?
Why should I handle customer concerns?
The communications process
Effective listening
Visitor needs
The Value of Tourism
Personalised key commitments
Topics to avoid
http://www.worldhostni.com/Principles-of-Customer-Service.T109.aspx
Demonstrating a warm welcome
Local tourism resources
Ambassador resources
The pride factor
Lasting impressions
http://www.worldhostni.com/Ambassador-Workshop.T110.aspx
Private sector organisations in Northern Ireland within the tourism, hospitality, travel or passenger transport sectors employing fewer than 250 employees may be eligible for financial assistance through the Department for Employment and Learning funded package for WorldHost customer service training.
http://www.worldhostni.com/Programme-Pricing.T125.aspx
Over one million customer-facing staff globally have been trained on WorldHost customer service programmes. WorldHost was first developed in Canada to train 40,000 volunteers and front-line tourism staff for the Vancouver Winter Olympics in 2010. The programme has since been successfully launched in the UK by People 1st, supported by VisitEngland, and will be used to train 200,000 customer-facing staff at the 2012 Olympic and Paralympic Games and other world-class events, including the 2014 Ryder Cup, the Commonwealth Games, and the 2015 Rugby World Cup.The WorldHost programme is modern and energetic offering a comprehensive training toolkit and topical DVD and CD case study scenarios. It can be used across a wide variety of industries where the quality of customer service is key to the success of business.For more details visit:
www.worldhostni.com
Watson & Co. Chartered Marketing | Tel: +44 (0) 7900 881146
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