WorldHost Principles of Customer Service Training Course – Belfast – 2 March 2016

WorldHost Principles of Customer Service Training

Watson & Co. has successfully trained over 1000 WorldHost delegates to date and we are very proud of our contribution to excellence in customer service locally in Northern Ireland. Back by popular demand we will be running an open WorldHost Principles of Customer Service course in Belfast on 2 March. The WorldHost Principles of Customer Service Training programme helps you and your staff improve the customer service within your business for the benefit of all. The programme teaches invaluable skills and techniques that form the fundamentals of service professionalism, encourages your staff to take pride in what they do and help businesses gain a competitive edge.

When: 2 March 2016 (9am – 6pm)

Where: Belfast

Cost: £85 per person – includes certificate and full catering

Benefits to your Business:

WorldHost has a proven track record in successfully preparing front line staff to offer the highest levels of customer service and is an essential tool for businesses seeking to protect their bottom line and improve their customer retention rates. It is one of the most effective customer-service training courses available for front-line staff, providing a quality-assured level of service recognition. The delivery of the training is Flexible and it can be customised for your organisation and industry.

What you will learn:

The WorldHost Principles of Customer Service programme is a full day training session that aims to equip your staff with the necessary skills to provide the best service for your customers. You learn from our accredited WorldHost trainer Christine Watson through discussion, role play, DVD and CD case study scenarios and a comprehensive training toolkit.

Course Content:

Welcoming people skills
What forms a first impression?
Why should I handle customer concerns?
The communications process
Effective listening
Customer needs
Personalised key commitments
Topics to avoid
Cost: £85 per person

*Optional extra: ICQ Level 2 Award in Understanding customer service in the retail sector, £35 per person

To book contact us at:

E: info@watsonsmarketing.com
T: 07900 881146

Licensed WorldHost Trainer:

Chartered Marketer Christine Watson DipM MCIM is a People 1st accredited Customer Service and Digital Marketing Trainer and has a background in mystery shopping and business improvement spanning the past 17 years. She has so far trained over 1,000 delegates.

Read testimonials from past clients at www.watsonsmarketing.com/our-work/