WorldHost Principles of Customer Services Training – 18 November, Belfast

 

WorldHost Principles of Customer Service Training

So far Watson & Co. has trained over 1000 WorldHost delegates and we are very proud of our contribution to excellence in customer service here in Northern Ireland. We are hoping to continue this commitment with a WorldHost Principles of Customer Service course on 18 November in Belfast.  The WorldHost Principles of Customer Service Training helps you and your staff improve the customer service within your business. The programme teaches invaluable skills and techniques that form the fundamentals of service professionalism. Encouraged your staff to take pride in what they do and help businesses gain a competitive edge.

When: 18 November, 9am – 6pm

Where: The Thinking Cup, 407 Lisburn Road, Belfast, BT9 7EW

Cost: £85 per person

Benefits to your Business

WorldHost has a proven track record in successfully preparing front line staff to offer the highest levels of customer service and is an essential tool for businesses seeking to protect their bottom line and improve their customer retention rates. It is one of the most effective customer-service training courses available for front-line staff, providing a quality-assured level of service recognition. The delivery of the training is Flexible and it can be customised for your organisation and industry.

 

What you will learn

The WorldHost Principles of Customer Service programme is a full day training session that aims to equip your staff with the necessary skills to provide the best service for your customers. You learn from our accredited WorldHost trainer Christine Watson through discussion, role play, DVD and CD case study scenarios and a comprehensive training toolkit.

Course Content:

  • Welcoming people skills
  • What forms a first impression?
  • Why should I handle customer concerns?
  • The communications process
  • Effective listening
  • Customer needs
  • Personalised key commitments
  • Topics to avoid

Cost: £85 per person

*Optional extra: ICQ Level 2 Award in Understanding customer service in the retail sector, £35 per person

To book contact us at:

E: info@watsonsmarketing.com
T: 07900 881146

Licensed WorldHost Trainer:

Chartered Marketer Christine Watson DipM MCIM is a People 1st accredited Customer Service and Digital Marketing Trainer and has a background in mystery shopping and business improvement spanning the past 17 years. She has so far trained over 1,000 delegates.

Click here to read testimonials from past clients